Welcome to SIDI Cycling USA’s FAQ section. As performance-focused cyclists ourselves, we understand the importance of getting clear, precise information about our premium Italian-crafted cycling footwear and accessories. Below you’ll find answers to the most common questions about our products, shipping, returns, and more.

Product Questions

What types of cycling shoes does SIDI offer?
We specialize in high-performance cycling footwear across several categories:
  • Road Shoes: Engineered for speed and power transfer on paved surfaces
  • MTB Shoes: Designed for mountain biking with superior grip and durability
  • Road Track Shoes: Precision footwear for velodrome and track cycling
  • Sport MTB Shoes: Versatile options for recreational mountain biking
We also offer complementary Accessories & Spare Parts and performance Socks to complete your cycling setup.
How do I choose the right size cycling shoe?
SIDI shoes follow European sizing. We recommend:
  1. Measure your foot length in centimeters
  2. Compare to our detailed size chart (available on each product page)
  3. Consider your typical sock thickness
  4. For performance fit, many riders size down slightly for optimal power transfer
If you’re between sizes or have specific fit concerns, contact our cycling-experienced support team at [email protected].
What makes SIDI shoes different from other cycling footwear?
SIDI cycling shoes are:
  • Italian-crafted: Precision manufacturing with premium materials
  • Performance-optimized: Engineered for maximum power transfer and efficiency
  • Technologically advanced: Featuring patented closure systems and breathable materials
  • Durable: Built to withstand rigorous cycling conditions

Shipping & Delivery

What shipping options are available?
We offer two performance-driven shipping methods:
  1. Standard Shipping ($12.95)
    • Carriers: DHL or FedEx
    • Delivery: 10-15 days after dispatch
    • Ideal for riders preparing for upcoming events
  2. Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery: 15-25 days after dispatch
    • Perfect for planned equipment upgrades
All orders are processed within 1-2 business days with real-time tracking provided.
Do you ship worldwide?
We deliver globally to performance cyclists everywhere, excluding some Asian and remote regions. During checkout, our system will automatically verify if we can ship to your location. For specific regional inquiries, contact our support team.
What if my package is delayed?
While we process orders quickly (1-2 business days), actual delivery times may vary due to:
  • Customs processing in your country
  • Carrier delays
  • Remote locations
You can track your package in real-time using the tracking number provided. For significant delays, please contact [email protected].

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the delivery date. To initiate a return:
  1. Contact us at [email protected] within 15 days
  2. Include your order number and reason for return
  3. We’ll provide return instructions
Items must be unused, in original packaging with all tags attached.
Are there any non-returnable items?
For hygiene reasons, we cannot accept returns on:
  • Socks (unless unopened in original packaging)
  • Used footwear
  • Products without original packaging
How long do refunds take?
Once we receive and inspect your return:
  • Refunds are processed within 5 business days
  • Credit card/PayPal refunds may take 3-10 business days to appear
  • You’ll receive email confirmation when processed

Payment & Account

What payment methods do you accept?
We accept all major payment options for cyclists worldwide:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store full credit card numbers on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to:
  • Track order history
  • Save shipping information
  • Access faster checkout
  • Receive exclusive offers

Technical Support

How do I care for my SIDI cycling shoes?
To maintain peak performance:
  • Clean with mild soap and damp cloth
  • Air dry naturally – avoid direct heat
  • Store in cool, dry place
  • Regularly check cleat and buckle functionality
Where can I find spare parts for my SIDI shoes?
We offer genuine SIDI replacement parts in our Shoes Accessories & Spare Parts category. If you can’t find what you need, our support team can help source specific components.
How do I contact customer service?
Our cycling-enthusiast support team is available at: We typically respond within 24 hours on business days.

Didn’t find your answer? Our team of cycling experts is ready to help you get the perfect gear for your ride. Contact us at [email protected].

Ride with confidence. Ride with SIDI.