At SIDI Cycling USA, we engineer our cycling footwear with the same precision we apply to our shipping and customer service. Whether you’re hitting the road or the trails, we ensure your gear arrives with the performance and reliability you expect from Italian craftsmanship.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind every stitch in our footwear. If your purchase doesn’t meet your performance expectations, our straightforward returns process ensures you can ride with confidence.

Eligibility

To be eligible for a return or exchange:

  • Item must be in new, unused condition with original packaging
  • Return request must be initiated within 15 days of delivery
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, the following items cannot be returned unless defective:

  • Socks
  • Shoe accessories & spare parts marked as “final sale”

Return Process

  1. Initiate Your Return: Email our support team at [email protected] with your order number and reason for return.
  2. Receive Authorization: We’ll respond within 1 business day with a Return Merchandise Authorization (RMA) number.
  3. Package Your Items: Securely repackage the product with all original materials.
  4. Ship Your Return: Send to our Glendale facility using a trackable shipping method (return shipping at your expense).

Exchange Process

Follow the same steps as returns, clearly specifying your desired exchange item (subject to availability).

Return Shipping Address

SIDI Cycling USA Returns
7326 North 62nd Avenue
Glendale, US 85301
International Customers: Please wait for specific return instructions as customs documentation may be required.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Bank Processing: Additional 3-10 business days depending on your financial institution

Damaged or Defective Items

If you receive a damaged or defective product (rare with our Italian craftsmanship), contact us immediately at [email protected] for expedited resolution, including prepaid return shipping if needed.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear SIDI Cycling USA Team,

I would like to request a return/exchange for my recent purchase:

  • Order Number: [Insert]
  • Product Name: [Insert]
  • Size/Color: [Insert]
  • Reason for Return: [Select: Size Exchange/Product Defective/Not as Described/Other]
  • Preferred Resolution: [Refund/Exchange for [specific product if applicable]]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Our team of cycling enthusiasts is here to ensure your satisfaction with every SIDI product. Ride hard, ride safe, and know we stand behind every stitch in our footwear.